Terms of Service

Quote

  • Quotes are given based on the details you provide at the time of our consultation
  • Quotes are an estimate of cost. Final cost is subject to change
  • Quotes cannot take into account revisions you may request after the project is completed or extra work required to complete the project due to unforeseen circumstances. Therefore, any unplanned work will get billed

Consultation

New clients are entitled to a 30-minute consultation. Depending on the scope of the project, additional consultation may be required and potentially billed.

Deposit and payment

Deposit
A 50% deposit is required before work commences.
Payment
Full payment is required before delivery of the job or launch of the website.

Ongoing works and revisions

If for any reason your project takes longer than the time originally estimated for completion, i.e. ongoing work, multiple revisions required or requested, additional pages, services etc, we will propose time and cost adjustments.

Hosting and maintenance

Hosting and maintenance fees vary from client to client because the amount of effort required to maintain individual websites varies. For example, an eCommerce website requires extra software and monitoring to ensure speed, accuracy and proper functionality. Hosting and maintenance fees will be quoted alone during the consultation. For the first year, the maintenance fee will be pro-rated for the remainder of the year after the launch of the website. The annual hosting and maintenance fee will be billed in full at the beginning of the 2nd year.

Refunds

Due to the nature of the services we provide, refunds are not available.

Don’t hesitate to reach out with questions.